UX Designer & Creative Problem Solver
I bring my passion for empathetic user research and creative problem solving into every project. With an eye on efficiency, I skillfully navigate the opportunities presented within every user problem to raise the bar in user experience.
About Me
Greetings, I’m Jen. I’ve been working collaboratively to solve problems for over 25 years!
My background in the performing arts and experience working with dynamic creators enables me to thrive in collaborative environments as both a generous team player and supportive leader. I am committed to helping all reach their highest potential.
Whether making puppets or composing music, the audience (the user) is always present in the creative process. Applying my years of experience to empathize with users of all varieties is a true joy.
As an avid outdoors enthusiast and yoga instructor, I know how to do hard things with patience. Sometimes the route needs to change while you’re on it. Adapt. Struggle is optional.
I practice mindfulness. I practice the lost art of common sense. I practice compassion.
If you want to go fast, go alone. If you want to go far, go together.
Thoughts on Process
Discover
Empathy, curiosity and generous listening are the gateways to user research. Come at things with a beginner’s mind.
Define
Check assumptions at the door and distill wisdom from the research.
Design
Ideate solutions with the user firmly in view. Be prepared to scrap ideas and evolve.
Deliver
Have a stellar work ethic to match quality products. It’s not just what you create, but how you are to work with during creation.
My Experience
Digital Design
- Illustrator
- InDesign
- Photoshop
- Affinity Design
UX Design & Research
- Figma
- Adobe XD
- Sketch
- InVision
- UserZoom
- Optimal Workshop
Business & Productivity
- Google Suite
- MS Teams & Suite
- Slack
- Zoom
- Monday
- Azure DevOps
- PC & Mac Platforms
Senior UX Designer
AT&T | Remote (Bothell)
Contracted to leverage user research and UX/CX best practices to elevate the Native app conversion value stream and commerce experiences as well as the team’s systems and processes.
- Support UX maturity as member of the CX Native App Strategy team
- Evolve the myAT&T Native app information architecture utilizing Adobe Analytics as well as UserZoom studies
- Simplify complex user tasks creating delightful user experiences as a product designer
- Develop organizational schema for Figma to alleviate confusion and preserve file performance
- Mentor designers moving from web design to Native app design
UX Designer
Better Mankind | Remote (Seattle)
Contracted to take the HappyGo app through rebranding including new features, user experience upgrades, and UI enhancements.
- Utilized latest mobile design trends in preparing the new rebranded app for Native launch
- Facilitated cross-functional communication as Product Owner within an Agile team using Scrum methodology
- Prioritized feature backlog as well as defining and documenting business requirements
- Advocated for the user in all stakeholder meetings
UX Design Strategist
Children’s Screen Time Action Network | Remote (Boston)
Contracted to leverage quantitative and qualitative research data to visually express customer experience workflows and provide design recommendations and prioritization roadmap.
- Iterated upon design solutions to improve information architecture and navigation in Resource Library
- Articulated design rationale and how we can add value to the product
- Designed strategies to increase the membership conversions from Resource Library visitors
UX Designer
Rebolet | Remote (Berlin)
Contracted for a three week sprint delivering B2C eCommerce desktop and mobile responsive designs meeting business goals and needs.
- Designed human-centered solutions with high fidelity wireframes, interactive prototypes,
and mock-ups - Expanded design system to ensure visual cohesion, accessibility, and engineering efficiency
- Conducted extensive user research, competitor reviews, and usability testing
- Collaborated with a cross-functional team and multiple stakeholders on a tight deadline
Studio Manager
Modo Yoga Seattle | Seattle
Community leader and small business unicorn handling multiple facets of studio operations.
- Designed processes and procedures to support a growing people-centered business
- Crafted effective internal and external communications including all marketing
- Utilized design systems and brand guidelines to uphold consistency and brand integrity
- Certified RYT-500 Yoga Instructor with over 1000hrs of teaching
Media Manager
Technical Tools of the Trade | Minneapolis
A major contributor to the founding culture of a technical theater training program including collective knowledge sharing and building out new processes.
- Designed (including copywriting) website, newsletter, and social media content
- Provided expert public relations with effective written and verbal communication
My Education
General Assembly
User Experience Design Immersive
Remote 2020
Minneapolis Community & Technical College
Graphic Design
Minneapolis 2011
University of MN - Twin Cities
BA – Theatre Arts
